Whisperchat Changelog — Product Updates & Feature Releases

Follow our journey as we continuously improve and expand our platform.

2026-04-07

Safety Controls & Brand Voice

Control conversation topics, restrict sensitive content, and set your assistant's tone (Professional, Friendly, or Direct) for consistent, brand-aligned responses
Changelog: Safety Controls & Brand Voice
2026-04-01

Support Savings Dashboard

Your dashboard now shows questions answered, estimated time saved, and repetitive queries prevented — so you can see the real impact of your assistant every day.
Changelog: Support Savings Dashboard
2026-03-25

Weekly Insight Reports

Receive a weekly email summarising questions answered, recurring topics, confusing pages, and potential leads — so you always know how your assistant is performing.
Changelog: Weekly Insight Reports
2026-03-12

AI Training Suggestions

WhisperChat now surfaces unanswered questions and low-confidence responses directly in your dashboard, so you can improve your assistant's knowledge with one click.
Changelog: AI Training Suggestions
2026-03-02

Lead Capture & Escalation Routing

Capture potential leads from chat conversations and automatically route high-value or complex queries to your team — without missing a sales opportunity.
Changelog: Lead Capture & Escalation Routing
2026-02-23

Conversation Analytics

Introducing a full analytics dashboard with insights into top questions, unanswered queries, visitor intent, and support trends across your chatbot.
Changelog: Conversation Analytics
2026-02-03

Customer Intelligence

WhisperChat now detects visitor intent, flags confusing pages generating the most questions, identifies buying signals like pricing or quote queries, and tracks your assistant's overall health score — all from one place.
Changelog: Customer Intelligence
2026-01-27

Answer Transparency

Every bot response now shows a High, Medium, or Low confidence indicator alongside the source page or document it was based on — giving visitors full trust in every answer.
Changelog: Answer Transparency
2026-01-14

Test Before You Launch

Chat with your assistant directly inside the dashboard before embedding it on your website — so you can fine-tune responses with confidence
Changelog: Test Before You Launch
2026-01-05

Instant Chatbot setup

Add your chatbot name, customize its theme with a live preview, and simply enter your website URL. WhisperChat will automatically crawl your homepage, extract FAQs, and generate a ready-to-use assistant in under 30 seconds
Changelog: Instant Chatbot setup

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